Privacy & Terms
Last Updated: 07/01/2024
At Its Serg Approved: Madrid, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
We may collect the following types of personal information:
- Personal Data: When you contact us, we collect your name, email address, phone number, and any other information you provide via contact forms or emails.
- Service Data: Information related to our services, such as visa application documents, personal details (e.g., passport information), and financial data for tax and banking services.
- Website Usage Data: We may collect information about your device, browsing activity, and pages viewed through cookies and tracking technologies.
How We Use Your Information
The personal information we collect is used to:
- Provide Services: Process your relocation, including visa assistance, housing searches, school enrollment, and ongoing support.
- Communication: Respond to your inquiries and provide updates related to your services.
- Improve Our Services: Analyze website usage data to enhance the user experience and tailor our services.
- Legal Compliance: Ensure compliance with immigration, tax, and legal requirements in Spain.
Sharing Your Information
We do not sell or share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with trusted providers who assist with visa processing and legal and financial services.
- Legal Obligations: We may disclose your information to comply with legal obligations or in response to lawful requests by public authorities.
Data Security
We take your privacy and data security seriously. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your data, where applicable.
- Withdrawal of Consent: If you have provided consent for data processing, you may withdraw it at any time.
To exercise these rights, please get in touch with us at [email protected]
Cookies
We use cookies to track website usage and improve the functionality of our site. You can manage or turn off cookies through your browser settings.
Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically for updates.
If you have any questions about this Privacy Policy, please get in touch with us at [email protected]
Last Updated: 07/01/2024
Welcome to Its Serg Approved: Madrid! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
Services Provided
Its Serg Approved: Madrid offers comprehensive relocation services to Madrid, Spain, including but not limited to visa information, assistance and information on housing/apartment searches, school enrollment/information, and financial/tax information available to the public.
Use of Services
By using our services, you agree to:
- Provide accurate, current, and complete information for visa applications, legal documents, and financial services.
- Comply with all applicable local and international laws, including immigration and tax regulations.
Fees and Payments
All fees for our services are clearly outlined in the service agreement or contract provided to clients before initiating any of our services. Payments must be made according to the specified payment schedule. Failure to pay may result in a delay or suspension of services/contract.
Refund Policy
We strive to deliver the highest level of service. However, due to the nature of our work (e.g., processing visa applications and legal documentation), we do not offer refunds once a service has commenced. Refunds may be granted in exceptional circumstances, as outlined in the service agreement.
Effective Date: 7/01/2024
Thank you for choosing It’s Serg Approved: Madrid for your Digital Nomad Visa. We aim to provide accurate, detailed, and up-to-date resources to help you navigate Spain’s legal and administrative processes. Please review our refund and return policy carefully before making a purchase.
Refund Policy for Digital Products
All products sold on Its Serg Approved: Madrid are digital downloads; due to their nature, all sales are final. Once a guide has been purchased and accessed, it cannot be returned or refunded.
If you experience technical issues with your download or believe you received an incorrect or incomplete file, please contact us at [email protected] within seven (7) days of purchase, and we will assist you in resolving the issue.
Digital Nomad Visa Requirements and Processes
Purchasing any Digital Nomad Visa guide or related services does not guarantee visa approval. Visa applications are subject to Spain’s immigration policies, and decisions are made solely by the Spanish authorities.
It is the applicant’s responsibility to ensure that:
- They meet the eligibility criteria for the Digital Nomad Visa.
- All documentation, including contracts, bank statements, translations, background checks, and proof of income, is adequately prepared and submitted.
- They follow all guidelines for Spanish residency, taxation, and social security requirements.
Our guides provide step-by-step assistance, but It’s Serg Approved: Madrid is not responsible for visa denials, delays, or policy changes made by Spanish immigration services.
Refund Eligibility (Exceptional Cases)
Refunds are generally not provided, but exceptions may be considered in the following circumstances:
- Duplicate Purchase: If you accidentally purchased the same guide more than once, submit proof of both transactions, and we will process a refund for the duplicate charge.
- File Issues: If your download link is not working or the file is incomplete, we will replace the file or offer a refund if the issue cannot be resolved.
- Unintentional Purchase: If a purchase was made in error and the product has not been downloaded or accessed, contact us immediately for review.
Refunds will not be issued for:
- Failure to read the product description before purchase.
- Change of mind after purchase.
- Personal expectations do not align with the content provided.
- Misinterpretation of Spanish government regulations.
- Lack of eligibility for the Digital Nomad Visa or NIE.
- Visa denial by Spanish immigration authorities for any reason, including missing or incorrect documentation.
- Additional costs are associated with third-party services, such as translations, apostilles, legal fees, or administrative processing.
Third-Party Services and Responsibilities
We may provide recommendations for official translations, legal assistance, tax advisory services, and other administrative needs. However, all third-party services operate independently and set their refund policies.
It’s Serg Approved: Madrid is not responsible for:
- Fees paid to third parties (e.g., translation services, tax consultants, visa application fees).
- Delays or denials caused by Spanish immigration policies or administrative changes.
- Incorrect or incomplete information provided by the customer during the visa application process.
Technical Support for Digital Downloads
If you encounter difficulties downloading or opening your purchased file, we recommend the following:
- Check that your device and software are compatible with the file format.
- Look for the download link in your spam or junk folder.
- Ensuring the file is downloaded within the specified access period.
If issues persist, please get in touch with us at [email protected], and we will assist within 24-48 hours.
Policy Updates
This policy may be updated at any time. Any changes will be reflected on this page with an updated effective date.
You acknowledge and agree to this refund and return policy by purchasing from Its Serg Approved: Madrid.
For any questions or assistance, please get in touch with us at [email protected]
Thank you for trusting It’s Serg Approved: Madrid for your Digital Nomad Visa needs.
Limitation of Liability
While we do our best to ensure that all information provided is accurate and that your relocation process proceeds smoothly, we cannot guarantee the outcome of visa applications or other government-related processes.
- Its Serg Approved: Madrid is not liable for delays or denials caused by third-party agencies, such as immigration offices or schools.
- We are not responsible for any loss or damage arising from errors in your information.
Third-Party Services
We work with trusted third-party providers to deliver certain services (e.g., legal services, financial planning, real estate agents). These providers have their terms and privacy policies, which you should review before engaging with them.
Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Its Serg Approved: Madrid. You may not reproduce, distribute, or use any content without our written consent.
Termination
We reserve the right to terminate or suspend services or the contract if you violate these terms or engage in illegal or harmful activities. Upon termination, any outstanding fees will still be due.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States of America and Spain. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts in Miami, Florida, and Madrid, Spain.
Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of our services signifies your acceptance of the revised terms.
If you have any questions regarding these Terms and Conditions, please get in touch with us at [email protected]