Privacy & Terms
Last Updated: 07/01/2024
At Its Serg Approved:Madrid, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.
- Information We Collect
We may collect the following types of personal information:
- Personal Data: When you contact us, we collect your name, email address, phone number, and any other information you provide via contact forms or emails.
- Service Data: Information related to the services we provide, such as visa application documents, personal details (e.g., passport information), and financial data for tax and banking services.
- Website Usage Data: We may collect information about your device, browsing activity, and pages viewed through cookies and tracking technologies.
- How We Use Your Information
The personal information we collect is used to:
- Provide Services: Process your relocation, including visa assistance, housing searches, school enrollment, and ongoing support.
- Communication: Respond to your inquiries and provide updates related to your services.
- Improve Our Services: Analyze website usage data to enhance the user experience and tailor our services.
- Legal Compliance: Ensure compliance with immigration, tax, and legal requirements in Spain.
- Sharing Your Information
We do not sell or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist with visa processing, legal, and financial services.
- Legal Obligations: We may disclose your information to comply with legal obligations or in response to lawful requests by public authorities.
- Data Security
We take your privacy and the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
- Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your personal data, where applicable.
- Withdrawal of Consent: If you have provided consent for data processing, you may withdraw it at any time.
To exercise these rights, please contact us at [email protected]
- Cookies
We use cookies to track website usage and improve the functionality of our site. You can manage or disable cookies through your browser settings.
- Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this page periodically for any updates.
If you have any questions about this Privacy Policy, please contact us at [email protected]
Last Updated: 07/01/2024
Welcome to Its Serg Approved: Madrid! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
- Services Provided
Its Serg Approved: Madrid offers comprehensive relocation services to Madrid, Spain, including but not limited to visa information, assistance and information on housing / apartment searches, school enrollment/information, and financial/tax information available to the public.
- Use of Services
By using our services, you agree to:
- Provide accurate, current, and complete information as needed for visa applications, legal documents, and financial services.
- Comply with all applicable local and international laws, including immigration and tax regulations.
- Fees and Payments
All fees for our services are clearly outlined in the service agreement or contract provided to clients before the initiation of any of our services. Payments must be made as per the payment schedule specified. Failure to pay may result in a delay or suspension of services/contract.
- Refund Policy
We strive to deliver the highest level of service. However, due to the nature of our work (e.g., processing visa applications and legal documentation), we do not offer refunds once a service has commenced. Refunds may be granted in exceptional circumstances, as outlined in the service agreement.
- Limitation of Liability
While we do our best to ensure that all information provided is accurate and that your relocation process proceeds smoothly, we cannot guarantee the outcome of visa applications or other government-related processes.
- Its Serg Approved: Madrid is not liable for delays or denials caused by third-party agencies, such as immigration offices or schools.
- We are not responsible for any loss or damage arising from errors in the information you provide to us.
- Third-Party Services
We work with trusted third-party providers to deliver certain services (e.g., legal services, financial planning, real estate agents). These providers have their own terms and privacy policies, and you should review them before engaging with their services.
- Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Its Serg Approved: Madrid. You may not reproduce, distribute, or use any content without our express written consent.
- Termination
We reserve the right to terminate or suspend services/contract if you violate these terms or engage in illegal or harmful activities. Upon termination, any outstanding fees will still be due.
- Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of United Stated of America and Spain. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts in Miami, Florida and Madrid, Spain.
- Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of our services signifies your acceptance of the revised terms.
If you have any questions regarding these Terms and Conditions, please contact us at [email protected]