Terms & Policies

Website Terms, Legal Disclaimer & GDPR Data Protection

1. General Information

It’s Serg Approved (“we,” “our,” or “us”) is a relocation support and lifestyle consulting service. We help U.S. citizens and other international clients explore and transition to life in Madrid, Spain.

Our website, www.itssergapproved.com, offers informational and educational resources and downloadable guides. We also provide personalized services focused on short-term stays, cultural integration, and relocation assistance.

Legal / Policy Disclaimer

Disclaimer:
It’s Serg Approved is an independent relocation support and lifestyle consulting service. This website, landing pages, guides, and any related content are provided for informational and educational purposes only and do not constitute legal, immigration, Social Security, or tax advice.

Official requirements, procedures, and fees for NIEs, visas, residence permits, Digital Nomad / telework applications, autónomo registrations, Social Security contributions, and Spanish tax forms such as Modelos 030, 130, 149, 150, 151, 303, and 390, as well as U.S. forms such as Forms 1116 and 2555, may change and may differ according to the competent authority or consulate.

For the most current and authoritative information, always consult official Spanish and U.S. government resources, such as:

2. No Legal Representation or Immigration Authority

All materials, consultations, and guides offered through It’s Serg Approved are for informational and educational purposes only. We are not licensed immigration attorneys, nor are we affiliated with any Spanish consulate, embassy, or government entity.

Official immigration and visa requirements are established and managed by the Spanish Ministry of Inclusion, Social Security, and Migration (www.inclusion.gob.es/en/) and related authorities. For formal applications or legal interpretations, clients should consult official resources or a licensed immigration attorney in Spain.

3. Accuracy of Information

We strive to keep our guides, website content, and advice accurate and up to date. However, laws, fees, and procedures may change without notice. It’s Serg Approved is not responsible for any mistakes, missing information, or results arising from the use of our information or materials.

We strongly recommend verifying time-sensitive or official requirements directly with the Ministerio de Inclusión, Seguridad Social y Migraciones and other official sources.

4. Additional Fees & Third-Party Costs

All service packages from It’s Serg Approved do not include the following costs:

  • Official government fees for visas, residency applications, or NIE registrations.
  • Charges for certified translations, apostilles, or document authentications.
  • Any fees incurred due to missed appointments, rescheduling, or incomplete paperwork.
  • Costs from private insurance, notaries, housing agencies, or travel services.

We help clients prepare these requirements; however, such costs must be paid directly by the client to the relevant entity.

5. Client Responsibilities

Clients must provide accurate and complete personal, legal, and financial information for all forms and processes. They are responsible for:

  • Submitting documents on time.
  • Responding promptly to requests for additional information.
  • Staying informed about all deadlines and requirements communicated to them.

Incomplete, inaccurate, or false information may lead to delays or denials by Spanish or U.S. authorities. It’s Serg Approved cannot be held liable for these outcomes.

We are committed to providing clear and honest communication throughout the process to help clients remain organized, compliant, and well-informed.

6. Privacy & Data Protection (GDPR Compliance)

We respect your privacy and comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), as well as other applicable data protection laws.

6.1. Data Controller

The data controller for personal data collected through this website and our online forms is:

It’s Serg Approved
Madrid, Spain
Email: [email protected]

6.2. What Data We Collect

When you submit personal data via our website or forms (for example, to download a PDF, join our email list, or request a consultation), we may collect:

  • Your name (if provided).
  • Your email address.
  • Optional details you choose to provide in messages or questionnaires.
  • Technical information such as IP address, browser type, and basic device data for security and analytics.

6.3. How We Use Your Data

We use your personal data to:

  • Respond to inquiries and provide the services you request.
  • Send you informational emails and downloadable resources when you subscribe.
  • Manage client relationships and service delivery.
  • Operate, secure, and improve our website and email communications.

We do not sell, rent, or disclose your personal information to third parties for their own marketing purposes.

6.4. Legal Basis Under GDPR

For individuals located in the EU/EEA, we generally process your personal data under the following legal bases:

  • Consent: when you voluntarily subscribe, request a download, or contact us via a form or email.
  • Legitimate interest: for security, analytics, and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
  • Contract: when processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

6.5. Email Subscriptions & Unsubscribe (Right to Withdraw Consent)

When you subscribe to our email list (for example, to receive the Spain Essentials PDF), you consent to receive:

  • The specific resource you requested, and
  • Occasional emails with practical updates and information about moving to or living in Spain.

You may withdraw your consent and unsubscribe from our emails at any time. To unsubscribe, please email us at [email protected] with the subject line “Unsubscribe” or a clear request to stop receiving emails. We will remove you from our mailing list as soon as reasonably possible.

6.6. Your Rights Under GDPR

Subject to applicable law, if you are located in the EU/EEA, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete personal data.
  • Request deletion of your personal data (“right to be forgotten”) in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to certain types of processing, including direct marketing.
  • Request data portability where technically feasible.

To exercise any of these rights, contact us at [email protected]. We may request additional information to verify your identity before fulfilling your request.

6.7. Data Retention & Third-Party Processors

We retain your personal data only for as long as necessary to:

  • Provide the services you requested,
  • Comply with our legal and regulatory obligations, and
  • Resolve disputes or enforce our agreements.

We may use reputable third-party service providers (for example, email marketing platforms or hosting providers) who act as data processors on our behalf. They are contractually required to protect your data and process it only according to our instructions and applicable data protection laws.

6.8. Privacy Policy

For more details, please refer to our full Privacy Policy and Terms & Conditions at:
www.itssergapproved.com/terms-policies/

7. Refunds, Rescheduling & Service Limitations

Once we begin your consultation or relocation service, the fee is non-refundable.

In cases of scheduling conflicts, clients may request a reschedule with at least 48 hours’ notice.

If unforeseen events (such as local strikes, delays, or travel restrictions) affect service delivery, It’s Serg Approved will make reasonable efforts to reschedule or adapt services. However, we cannot be held responsible for external factors beyond our control.

8. Use of Content

All guides, downloads, and written materials are protected by copyright © 2026 It’s Serg Approved. These materials are for personal use only. You may not redistribute, sell, or modify them without our prior written consent.

You may share links to public pages or resources for informational purposes, provided proper credit is given and links to www.itssergapproved.com are maintained.

9. External Links

Our website and guides may contain links to third-party resources, including official Spanish government websites, translation services, and relocation partners. These links are provided for convenience only and do not imply endorsement or guarantee the accuracy of third-party content.

We recommend always verifying official information directly through:

10. Limitation of Liability

By using our website, services, or guides, you agree that It’s Serg Approved and its representatives are not responsible for:

  • Denial, delay, or rejection of visa or residency applications.
  • Errors made by third-party providers or government offices.
  • Changes in Spanish, European, or U.S. immigration or tax law.

Our role is advisory. We help clients understand processes, prepare documents, and avoid common mistakes, but we cannot guarantee specific outcomes with government authorities.

11. Governing Law

These terms are governed by and interpreted in accordance with the laws of Spain. Any disputes arising from the use of our website, services, or materials shall be resolved in the Community of Madrid, Spain.

12. Contact Information

For questions about these terms, GDPR, or to request clarifications or exercise your data protection rights, please contact us:

Email: [email protected]
Website: www.itssergapproved.com
Service Area: Spain, the U.S., and its territories — serving U.S. expats and global clients.

Disclaimer: It’s Serg Approved is an independent expat advisory service offering non-legal relocation guidance. We encourage clients to consult official Spanish government sources and qualified immigration or tax professionals for legal representation or case-specific matters.

Madrid Strategy Call
Madrid Strategy Call